How do I resolve a shared account finding?
Description of issue
The Push browser extension can detect when employees are using the same credentials to access an app, and will flag this as a security issue in the Push admin console.
However, Push does not have a way to detect when a shared account is no longer being shared. In addition, if you have employees who use different email addresses in different browser profiles, you may see incorrect shared account findings on the employee details slideout in the admin console.
This occurs because Push treats each enrolled employee record as a separate human for the purposes of identifying shared accounts.
Resolution
To resolve an incorrect shared account finding, you have 2 options:
If you know an account is no longer being shared by different people, you can resolve the finding. To do this, open the account details pane and click Resolve in the Employees using accounts section.
If you have employees who use multiple email addresses, you can merge those records. Merging employee records allows you to select a primary employee record and then merge in other records so they can be treated as a single employee in Push.
For more details about how to merge employee records, refer to this related help article.