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How is the Push browser extension activated after a managed deployment?

When you perform a managed deployment to install the Push browser extension in your environment, there can be a lag until browsers are visible in the Push administrative console.

The deployment generally works within minutes to install the browser extension in your environment. You can confirm a successful installation by checking for the presence of the Push extension at chrome://extensions.

However, depending on your browser setup, it may take a little time for the Push extension to identify the user of the browser and complete the browser’s enrollment, thereby activating the extension.

The extension needs to identify the user of the browser in order to complete the enrollment, and it uses the following techniques to do so:

  • Checks if there is a user logged into the browser where the extension is installed.

  • Looks for a valid company email address from an open Gmail or Outlook tab in the browser.

  • Waits for an email login into one of the SaaS apps that Push supports and observes the company email address of the user that way.

If you are using the automatic licensing option, the extension will identify the user of a browser by looking for an email address from an open Gmail or Outlook tab and verify that the address matches your specified company domain in Push.

If it’s been a few days since you deployed the extension and you’re not seeing all the browsers you are expecting, you can ask employees to log into their work email account (Google or Outlook), or log into their browser (Chrome and Edge), as applicable.