What's our ChatOps integration?

ChatOps is about bringing part of your operations to chat platforms, like Slack or Microsoft Teams, where communications and operations can be done more efficiently and effectively.

Our ChatOps integration allows you to automatically message and interact with your users about actions you need them to take, like “register for MFA on Microsoft 365”.

ChatOps example

In our experience ChatOps has been far more effective at getting users to make a change than traditional email for a few reasons:

  • Messages are targeted and personalised: no more company-wide emails for things that only affect some users and are easy to ignore.

  • Automatic follow-ups for users that forget to take action: people are busy, and even those with the best intentions will sometimes forget to take action. With ChatOps, we can remind them without you needing to take action or sending ineffective company-wide chasers that are only really targeted at a small number of users.

  • Dynamic support: shorter comms are far more likely to be read and actioned. Our ChatOps integration reaches out to users in a concise and clear way to maximise the chances of a user taking action. If someone needs extra support or gets stuck, we send more detailed guides to help them out. As a result, confident users don’t need to wade through onerous guides and those that are unsure get all the help they need.

  • Catch people at the right time: your workforce might be spread across multiple time zones. With ChatOps we can message people at a time that works for them.

  • Reminders: if we don’t catch them at the right time, users can ask to be reminded about it later and we’ll message them later, saving them from having to remember to do it later.

  • Considerate comms: if a user doesn’t respond, ChatOps will back off and let you know so it’s not seen as a nuisance that robotically sends the same message every day.

Through our platform, you control what the ChatOps integration works on and can quickly see how effective it is in your organisation and the impact it’s having on your initiatives.

All this allows you to work at scale and spend your time making the big decisions rather than having to police individual users.